What Eli Khamarov teaches us about truth and the Internet

Eli Khamarov is a very smart person. Wherever you go on the Internet, you’re bound to find at least one of his quotes. One day I needed one to stress the need to always face the unexpected. A few clicks later, here pops up our friend Eli and one of the quotation websites had even […]

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Low impact of digital suggests acceleration of pace of change in future

It is customary to say that we are living very innovative times, that the changes we are going through are huge, and that our economy is fast-paced and innovative. When asked for evidence, technology pundits will always come up with the same answer: Internet and Smartphones are ubiquitous. While there is no denying the fact […]

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Social Business, maturity and the driver’s seat

As we are making preparations for our 2015 State of Social Business in France report with Hootsuite and Adetem (to be published in late August), I came across Ed Terpening’s Altimeter group report today. I am relaying this report per below. Here are a few findings together with my comments: Scaling is no longer an […]

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The Digital Bank of the Future is Already Here

Multichannel is buzzword de rigueur. Only outdone by Omnichannel. Today’s curation has taken me to a new post I wrote for Marketforce on their 2020 Customer Experience Portal.   Don’t Talk About the Multichannel Bank of the Future – It’s Already Here | 20:20 Customer Experience Network The Financial Services industry has spent much of […]

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Computer Thefts: A Serious Problem In Need Of A Solution

Today’s selection is… This piece on the lifehacker site about the author was able to find his stolen laptop in no time using a piece of software called Prey. A few years ago I interviewed the founder of a Israeli-US company named Sticknfind and Jimmy Buchheim, the interviewee, was so positive about his product I had […]

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Improving One’s Presentation Skills in Just 15 minutes

Today’s selection is… This piece by Canadian entrepreneur and founder of Clarity Dan Martell, a marketplace for entrepreneurs who want to be in touch with investors. In this piece, Martell describes that you guys have been wasting your time working. You should have spent it “speaking” for this is the best job in the whole World […]

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What is a community and how to nurture it – CMAD Jan 26, 2015 – 09:00 GMT

I have been involved in community management from day one and I can pride myself on training a great number of Community Managers from the very early days of social media, that is to say when it wasn’t even called that –  way. CMAD (Aka Community Management Appreciation Day) is probably an ideal opportunity for […]

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The *real* Internet of Things

Part II of my minutes of the private Youstice meeting which took place in Prague on October 18-19, 2014 is devoted to another subject: the Internet of things. “The more we can experience owning our own lives, the more beneficial technology can be for us” (Doc Searls)    The Internet of things is, in my […]

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Internet Pioneers Prague Meeting Highlights Need for ODR (Online Dispute Resolution) in E-commerce

On the opposite, they made it possible for us to link all the issues related to today’s e-commerce customer relationship management. The notions of trust and respect were at the centre of all debates, therefore highlighting the need for trusted third parties, mostly in Europe, even though the approach, as often, is different from country […]

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The real Internet of Things seen by Web pioneers

This weekend is a very special one. On October 18-19th, 2014 quite a few pioneers from all over the world will gather to debate about what the real Internet of things really is about and other subjects which are all listed per below. They are all being invited by Youstice, the leading start-up which is revolutionising […]

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