The retail banking market is being completely reconfigured . New players are entering the market and new expectations are awaited.{...}

Eli Khamarov is a very smart person. Wherever you go on the Internet, you’re bound to find at least one{...}

It is customary to say that we are living very innovative times, that the changes we are going through are{...}

As we are making preparations for our 2015 State of Social Business in France report with Hootsuite and Adetem (to{...}

Multichannel is buzzword de rigueur. Only outdone by Omnichannel. Today’s curation has taken me to a new post I wrote{...}

Today’s selection is… This piece on the lifehacker site about the author was able to find his stolen laptop in{...}

Today’s selection is… This piece by Canadian entrepreneur and founder of Clarity Dan Martell, a marketplace for entrepreneurs who want to{...}

I have been involved in community management from day one and I can pride myself on training a great number{...}

Part II of my minutes of the private Youstice meeting which took place in Prague on October 18-19, 2014 is{...}

On the opposite, they made it possible for us to link all the issues related to today’s e-commerce customer relationship{...}